customer service

reach us here

Direct messages >@its_lamancha both on  Instagram & Facebook

shipping

Takes 2-5 days for orders to be ready and collected by the courier company.

Courier company only collect orders Mon-Friday.

All orders are delivered Mon-Friday (8am - 5pm unless communicated with the courier company)

Should there be delays in orders, communications will always be sent out via email provided by the customer.

delivery

Deliveries to Gauteng typically take about 2-3 weekdays from the day they are collected by the courier company.

Outside Gauteng typically take about 2-5 weekdays from the day they are collected by the courier company.

Outlying areas 3-8 days

refund & returns

Should the products arrive damaged please take photos and send them our way. We more than happy to resolve the issue.

No refund on all skincare.